Business process outsourcing

Every organization runs on people answering questions and working queues. We help put workforce, quality and knowledge tools behind those teams, or outsource the work where that makes more sense.

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What it covers

2 capability areas, 8 capabilities.

From the 3S Technology Solution Stack. Scope varies by organization; we confirm what is needed before recommending anything.

01

Employee engagement

4 capabilities
- Gamification
- Workforce management
- Workforce optimization
- Performance management
02

Knowledge and quality management

4 capabilities
- Agent coaching
- Performance
- Compliance
- Monitoring

Before you buy

Questions worth answering first.

Use these with any provider, including us. Good answers make the decision easier; vague ones tell you where to dig.

Which teams spend most of their day answering repeat questions?
Do our support lines have enough staff during peak periods?
How do we coach and measure quality for front-line staff today?
Is the knowledge staff rely on actually written down?
Which processes would cost less to outsource than to staff internally?

How 3S helps

Solutions. Service. Support. Applied to business process outsourcing.

01

Understand

Look at where staff time goes and where demand peaks.
02

Connect

Compare workforce, quality and outsourcing options against your real volumes.
03

Support

Review results with you and adjust as demand changes.

By industry: K-12 education

Business process outsourcing for K-12 schools and districts.

The district office runs on people answering questions and working queues. We help put workforce, quality and knowledge tools behind those teams, or outsource the work where that makes more sense.

More on technology for K-12 education →